Nothing about your first visit should be a surprise.
Your first appointment is a private consultation and a full first treatment, in the same visit. Here's how to prepare, what happens in the room, and how to look after your skin afterwards.
New clients: consultation plus first treatment for $100 + HST.
Four steps, start to finish.
- 13 to 5 days before
Shave the area
Then let it grow so we can see every hair.
- 2Arrival
Come 5 to 15 min early
Settle in on the couch in our waiting area.
- 35 to 10 minutes
Private consultation
We look at your hair and skin and talk through your goals.
- 430 to 40 minutes
Your first treatment
Most first-timers get a full treatment the same day.
Not sure electrolysis is right for you? Reach out to our team and we'll talk it through, no pressure.
A little prep goes a long way.
None of this is complicated, and all of it makes your treatment more comfortable and more effective.
Shave 3 to 5 days before
We need to see each hair to treat it, so shave the area, then let it grow out for a few days before your visit.
Numbing cream, if you'd like
Apply a thick layer of over-the-counter lidocaine cream 1 to 2 hours before, following the product's directions. Some products suggest covering it with plastic wrap.
Zensa, Dr. Numb and EMLA are available at Shoppers Drug Mart or on Amazon.
Acetaminophen, not aspirin
If you'd like a pain reliever, acetaminophen (like Tylenol) is the better choice because it doesn't increase bleeding. Avoid aspirin unless your doctor has prescribed it.
Water and food
Drink about 3 litres of water the day before, the day of and the day after. Hydrated skin is easier to treat and recovers faster.
Eat a proper meal before you come. Arriving full and hydrated helps you stay comfortable and keeps you from feeling light-headed.
Private, calm and at your pace.
- 1
We get to know you
We look at your hair and skin, ask what you've tried before and what you'd like to change, and answer every question.
- 2
We choose your technique
There are three ways to treat a follicle. You don't need to know which one; we pick what suits your hair and skin.
- 3
Your first treatment
You lie back under a magnifying lamp while we treat one follicle at a time. You can ask to pause whenever you need to.
- 4
Your plan
We talk through what most clients experience for your area and set up your next visit, if you're ready.
How long will this take, and what will it cost?
Tap the options that sound like you. You'll see what treatment looks like for most clients with hair like yours.
“Kelsey has assisted me on more than one occasion and always provides a very comfortable and welcoming space each visit. Her work continues to help me feel more confident in my skin.”
of regular visits, then visits as hair grows in, up to month 24.
Estimated cost for Phases 1 and 2 only, about 10 hours of treatment. Phase 3 visits are booked as you need them and paid per visit.
- Phase 1 · ClearMonths 1 to 4
Weekly, about 45 min
What you'll notice: no difference in growth yet. This phase is about clearing the whole area once.
- Phase 2 · ReduceMonths 5 to 10
Every 2 to 3 weeks, about 30 min
What you'll notice: by the end of this phase, hair grows back slower, finer and less dense.
- Phase 3 · Live your lifeMonths 11 to 16
As needed, about 15 min
What you'll notice: you're barely thinking about your hair. You book a visit as new hairs grow in, often a few at a time.
A rough guide based on what most clients with similar hair experience, not a quote or a guarantee. Hair responds differently for everyone, and we'd rather overestimate. You'll get a personalized plan at your first visit.
Need a lot of treatment? Save with a package.
Packages are paid up front and made for clients who will need many hours of treatment, like larger areas, a lot of hair or hormonal growth. If you only need a few visits, paying per visit is simpler.
Contact our team to purchase a package15 hours
Paid up front. Saves you $450 compared with paying per visit.
32 hours
Paid up front. Saves you $1,200 compared with paying per visit.
A manageable snap or sting.
That's how clients most often describe it. Exactly what you feel depends on the technique we use for your hair and skin.
A very quick flash
A brief burst of warmth at each follicle, over in a fraction of a second.
A longer current, then a small flash
A gentle, steady sensation for a moment, finished with a small flash at the end.
We start low and go slow
We always begin with a small test area on very low settings. We only turn things up when your hair needs it and you're comfortable, and we check in with you along the way. You can ask us to pause at any time.
Looking after your skin afterwards.
We'll send you a full aftercare guide after your visit. Here's the short version.
A little redness
- Mild redness or small bumps that settle within a few hours
- Tiny pinpoint scabs on areas with coarse hair; let them fall off on their own
Keep it simple
- Keep your hands off the area
- Skip makeup on the treated skin
- Skip hard workouts, saunas and hot tubs
- Stay out of the sun and use SPF after
Something feels off
- Redness or swelling lasts more than a couple of days
- The area becomes warm, painful or weepy
Contact our team and we'll help right away.
Two studios, and a third on the way.
Montrose
2 Montrose Ave, Toronto
- Walk in through the gates.
- Head down the stairs.
- Come in the door with the Bellwoods sign.
Ossington
100 Ossington Ave, Toronto
- Find the big green door on the west side of Ossington Ave. That’s The Suite House.
- Use the front door code from your booking email to get in.
- Find unit #20.
- Take a seat on the grey benches. Your electrologist will come get you when they're ready.
Yorkville
Our third studio is coming to Yorkville. Sign up for first access to book before appointments open to everyone.
Get first access- ArrivalCome 5 to 15 minutes early so you can settle in.
- ParkingStreet parking is available nearby. Check the signs, as some spots have time limits.
- PaymentCredit card, cash or e-transfer.
Still wondering?
Do I get a full treatment on my first visit?
Yes, most first-time clients get a full 30 to 40 minute treatment after a 5 to 10 minute consultation.
What if I'm nervous?
That's completely normal, and you're in good hands. Tell us at the start and we'll explain each step as we go. You can ask to pause at any time.
Can I shave right before my appointment?
Please don't. Shave 3 to 5 days before, so the hair has grown long enough for us to see and treat.
Will there be marks afterwards?
Most clients have some mild redness that settles within a few hours. Tiny scabs can appear on areas with coarse hair. Leave them alone and they'll fall off on their own.
Do I need numbing cream?
It's optional. Many clients like it, especially for the upper lip and bikini line. Apply it 1 to 2 hours before your appointment.
Something else on your mind? Talk to our team. We usually reply within 24 hours.
Ready when you are.
Your first appointment is $100 + HST and includes your consultation, first treatment and personalized plan.